Help Center

Subscriptions are managed by the store account that started the purchase. Deleting the app does not cancel the subscription.

• iPhone or iPad: open Settings, tap your name, tap Subscriptions, choose the app, then tap Cancel Subscription. Apple keeps the full guide here: cancel a subscription from Apple.
• Android: open Google Play with the same Google Account, go to Payments & subscriptions, then Subscriptions, choose the app, and cancel. Google also has a direct guide here: cancel, pause, or change a Google Play subscription.

Refunds are handled by Apple or Google because payments are processed through the App Store and Google Play. We cannot directly refund store transactions from inside the app.

• Apple: use Apple's refund request flow and sign in with the Apple Account used for the purchase.
• Google Play: use Google Play's refund request flow. Refund eligibility depends on the purchase, timing, payment method, and location.

Use the same subscription screen where you cancel. On Apple devices, open Settings, tap your name, then Subscriptions and choose the app. Apple has a dedicated guide for switching plans at how to switch to a different subscription plan. On Google Play, open the app subscription in Google Play and choose the available plan options.

Store receipts are sent by Apple or Google, not by us. Search your email for Apple or Google Play receipts, check your Apple purchase history at reportaproblem.apple.com, or review your Google Play order history from the Google Play account used for the purchase.

Sign in with the same Apple Account or Google Account that made the purchase, then open the app and look for Restore Purchases in the subscription, paywall, or settings screen. If it still does not unlock, send us the app name, platform, store account email if relevant, and a screenshot of the subscription screen.

Most missing subscriptions are tied to a different Apple Account or Google Account. Check the receipt email first, then switch store accounts and review subscriptions again. If the subscription came through a carrier, family organizer, or another provider, that provider may need to manage the cancellation.

If an app has account features, check the app settings for Delete Account or Remove Account. You can also contact us with the app name and the email used in the app. Account deletion does not cancel an App Store or Google Play subscription, so cancel the subscription separately before deleting your account.

Camera, photo, scan, document, or text inputs are used to provide the feature you requested, such as identifying an object, checking ingredients, restoring a photo, or generating an AI answer. Do not upload sensitive content unless you are comfortable using it for that app feature.

• Update the app to the latest version.
• Restart the app and make sure you are using the same store account that paid.
• Tap Restore Purchases if the app has that option.
• If it still fails, contact us with the app name, platform, purchase date, and a screenshot of the paywall or subscription status.

Yes, send the app name, what you scanned or entered, what result you expected, and what the app returned. For scanner and AI apps, clear examples help us improve prompts, rules, category handling, and edge cases.

Include the app name, your device model, iOS or Android version, screenshots, and a short description of what happened. For billing issues, include whether the purchase was made through Apple or Google Play, but do not send full card numbers or passwords.